Terms and Conditions
Our guarantee
We guarantee to:
We offer a full money-back guarantee if you are not completely satisfied with our service.
Note that while we will take every possible care with your work, the author is entirely responsible for the accuracy of information provided and for the final product. (See Limitation of Liability below.)
To help us provide you with the best possible results, we ask that you:
We aim to improve your document without taking control from you. To help us achieve this we:
Estimates and quotes
If a sample of the document is provided, we can give an estimate on any work. This will be based on the amount of time we believe it will take to complete the services required. This in turn is based on word count and includes one complete edit and/or proofread, depending on your requirements. Once we have started work, if we believe the price will exceed the estimate by more than 25%, we will let you know in advance. If additional requests are made after we have started work, the cost will change accordingly.
Quotes are only available on submission of a full document that is no longer being amended by the author and is fully ready to be edited or proofread by us. Estimates can be upgraded to a quote on receipt of the final version of the document.
In certain cases there may be a 15% additional charge for urgent, after hours, and weekend work.
Payment policy
New Zealand-based clients - please pay within 30 days of receipt of invoice via bank transfer.
Overseas clients - once the work is completed we will send the invoice by email. When payment has been received we will forward your edited document.
Privacy policy
We treat our clients' information confidentially and will not share any of your information with anyone else without your consent, unless we are legally obliged to do so in a court of law. We are happy to complete a confidentiality agreement if requested. Please contact us if you have any questions.
Contracts
We normally treat our exchange of emails as the editorial contract with the client. However, we are happy to produce a more comprehensive contract should you desire. Please let us know if you require this service.
Complaints
If you have any problems with our service please raise them directly with us, immediately. We will address them promptly. If the issue cannot be resolved to your satisfaction, we will refund your money.
Limitation of liability
We provide editing suggestions and advice in good faith, seeking to assist you to improve your written work. We do our best to eliminate errors but, due to the nature of this work, we cannot guarantee perfection. The ultimate responsibility for omissions or errors remains with you, the client. All suggested changes and the finalised text should be reviewed and checked prior to publication.
100% Proof Ltd does not accept financial or legal responsibility for any document, its contents or its interpretation. All legal issues (such as plagiarism, libel, breach of privacy, and differing interpretation) are entirely the responsibility of the client. If you have any doubts about legal or financial issues related to your document, you should consult a lawyer, accountant or other relevant professional, as appropriate.
We reserve the right to amend or override these terms and conditions at any time.
We guarantee to:
- provide you with a high quality service in a timely and friendly manner
- treat all material and information provided to us confidentially, and
- complete work to your satisfaction.
We offer a full money-back guarantee if you are not completely satisfied with our service.
Note that while we will take every possible care with your work, the author is entirely responsible for the accuracy of information provided and for the final product. (See Limitation of Liability below.)
To help us provide you with the best possible results, we ask that you:
- book the job in advance and let us know your deadlines
- provide us with a style guide or manual (if available)
- provide us with a sample of your document
- let us know of any budgetary constraints, and
- be available to answer any questions we have in a timely manner.
We aim to improve your document without taking control from you. To help us achieve this we:
- use your style guide (if available)
- follow your instructions carefully
- respect and preserve the writer's style and tone
- request more information when required
- use 'Track Changes' so you can accept or reject all changes
- use 'Comments' to explain changes or to raise issues, and
- meet your deadlines.
Estimates and quotes
If a sample of the document is provided, we can give an estimate on any work. This will be based on the amount of time we believe it will take to complete the services required. This in turn is based on word count and includes one complete edit and/or proofread, depending on your requirements. Once we have started work, if we believe the price will exceed the estimate by more than 25%, we will let you know in advance. If additional requests are made after we have started work, the cost will change accordingly.
Quotes are only available on submission of a full document that is no longer being amended by the author and is fully ready to be edited or proofread by us. Estimates can be upgraded to a quote on receipt of the final version of the document.
In certain cases there may be a 15% additional charge for urgent, after hours, and weekend work.
Payment policy
New Zealand-based clients - please pay within 30 days of receipt of invoice via bank transfer.
Overseas clients - once the work is completed we will send the invoice by email. When payment has been received we will forward your edited document.
Privacy policy
We treat our clients' information confidentially and will not share any of your information with anyone else without your consent, unless we are legally obliged to do so in a court of law. We are happy to complete a confidentiality agreement if requested. Please contact us if you have any questions.
Contracts
We normally treat our exchange of emails as the editorial contract with the client. However, we are happy to produce a more comprehensive contract should you desire. Please let us know if you require this service.
Complaints
If you have any problems with our service please raise them directly with us, immediately. We will address them promptly. If the issue cannot be resolved to your satisfaction, we will refund your money.
Limitation of liability
We provide editing suggestions and advice in good faith, seeking to assist you to improve your written work. We do our best to eliminate errors but, due to the nature of this work, we cannot guarantee perfection. The ultimate responsibility for omissions or errors remains with you, the client. All suggested changes and the finalised text should be reviewed and checked prior to publication.
100% Proof Ltd does not accept financial or legal responsibility for any document, its contents or its interpretation. All legal issues (such as plagiarism, libel, breach of privacy, and differing interpretation) are entirely the responsibility of the client. If you have any doubts about legal or financial issues related to your document, you should consult a lawyer, accountant or other relevant professional, as appropriate.
We reserve the right to amend or override these terms and conditions at any time.