We guarantee to:

• provide you with a high quality service in a timely and friendly manner
• treat all material and information provided to us confidentially, and
• complete work to your satisfaction.

If you are not completely satisfied with our service, let us know immediately. We will endeavour to rectify any issues promptly.
Note that while we will take every possible care with your work, the author is entirely responsible for the accuracy of information provided and for the final product. (See Limitation of Liability below.)
‍

To help us provide you with the best possible results, we ask that you:

• book the job in advance and let us know your deadlines
• provide us with a style guide or manual (if available)
• provide us with a sample of your document
• let us know of any budgetary constraints, and
• be available to answer any questions we have in a timely manner.

We aim to improve your document without taking control from you. To help us achieve this we:

• use your style guide (if available)
• follow your instructions carefully
• respect and preserve the writer's style and tone
• request more information when required
• use 'Track Changes' so you can accept or reject all changes
• use 'Comments' to explain changes or to raise issues, and
• meet your deadlines.

If a sample of the document is provided, we can give an estimate on any work, but don’t give quotes. We prefer to keep in close contact with you, the author, and make sure you are aware of what work needs to be done to complete your project. In the interests of keeping your costs down, we will discuss what you might do yourself and encourage and support you to do this. But if you want to hand most or all of the job to us, at least we will have discussed the details of what is to be done and how long it is likely to take.
‍
We charge by the hour rather than by the page or the word. That means that if your written work is good, it will cost you less, but if it needs a lot of correction and improvement it will cost more. Either way, you get your money’s worth, and you are paying only for what you need.
‍
In certain cases there may be a 15% additional charge for urgent, after hours, and weekend work.

New Zealand-based clients – please pay within 30 days of receipt of invoice via bank transfer.
Overseas clients – we will require a deposit based on an estimate of the amount of work to be done. Once the work is completed we will send a full invoice by email. When payment has been received we will forward your edited document. If the deposit is greater than the full invoice, we will promptly refund the difference.

We treat our clients' information confidentially and will not share any of your information with anyone else without your consent, unless we are legally obliged to do so in a court of law. We are happy to complete a confidentiality agreement if requested. Please contact us if you have any questions.

We normally treat our exchange of emails as the editorial contract with the client. However, we are happy to produce a more comprehensive contract should you desire. Please let us know if you require this service.

If you have any problems with our service please raise them directly with us, immediately. We will address them promptly.

We provide editing suggestions and advice in good faith, seeking to assist you to improve your written work. We do our best to eliminate errors but, due to the nature of this work, we cannot guarantee perfection. The ultimate responsibility for omissions or errors remains with you, the client. All suggested changes and the finalised text should be reviewed and checked prior to publication.
‍
100% Proof Ltd does not accept financial or legal responsibility for any document, its contents or its interpretation. All legal issues (such as plagiarism, libel, breach of privacy, and differing interpretation) are entirely the responsibility of the client. If you have any doubts about legal or financial issues related to your document, you should consult a lawyer, accountant or other relevant professional, as appropriate.